Posted on 20th July 2015 by Rachel Street in Uncategorized.
If you didn’t already know, I am very passionate about the world of social customer service. It’s exciting, it’s fast-paced and it’s fun! The way you engage with your customers can truly have a huge impact on your business. I love it when I come across companies that are totally nailing their social customer service presence because it […]
Posted on 28th May 2015 by Rachel Street in Uncategorized.
Once upon a time, before the Internet graced us with it’s presence, when customers wanted to make a complaint, or offer positive feedback, they would write a letter, use the telephone, or simply gossip to others on their morning tea break! During the old skool days, the average dissatisfied customer told 10 others, while the average satisfied customer told […]